FAQ

Ordering & payment

How do I pay?

Checkout is handled securely by Stripe. We accept Visa, Mastercard and American Express — your card details never touch our server.

Are your prices GST-inclusive?

Yes. All prices are in Australian dollars and include GST.

Can I change or cancel an order?

Contact us as soon as possible via the contact form. If the order hasn't shipped we can usually amend or cancel it; once dispatched, our returns policy applies.

Shipping

Where do you ship?

Australia-wide. Rates depend on your state and order size — see Shipping & Returns for the full zone table.

How do I track my order?

You'll receive a fulfilment email with a tracking number and carrier as soon as your order ships.

Do you ship internationally?

Not at this stage — Australian delivery addresses only.

Products

Are boats really shipped to my door?

Yes — larger items go out via specialist freight carriers, and we'll coordinate a delivery window with you after checkout.

Is stock shown on the site accurate?

Stock levels update as orders are placed. If something is out of stock it can't be added to your cart; if a rare oversell slips through we'll contact you immediately with a refund or restock date.

Need a hand?

Head to the contact page and we'll get back to you — usually within one business day.