We accept returns of defective products. We do not accept returns for change of mind. In our line of products, unless the item is majorly damaged or defective upon arrival, we’re not able to offer returns for a refund because there is a moderate risk of damage in transit once the goods have been taken out of the carton by the customer.
We accept a certain level of risk each time we ship out one of our products and unfortunately the courier accepts nil responsibility. If something is damaged in return freight, essentially, we may have cost ourselves the value of the write-off if someone has simply changed their mind, or didn’t read the item description before purchase.
Damaged products that are under warranty may be able to be returned and repaired / replaced / refunded. Contact us to discuss your product.